Defective Product / Warranty Policy
If upon delivery of the merchandise you notice a manufacturer defect please contact us immediately. We will ask you to email a picture of the defective item and describe the nature of the defect. If after reviewing the pictures we feel that the merchandise is defective due to manufacturing you will be asked to package the item back in the original box and wait for a call tag. We will replace the defective item with new merchandise and ship out a new item at no charge. All defective merchandise must be reported to our sales office no later than (15) days following the shipment date. Please do not confuse a defect with damage during the shipping process.
Customer Service will issue a return tag for the package and inspect the merchandise before replacing the shipment. This is to ensure that the damage was not caused by misuse or negligence. However, we are familiar with our products and the possible mishaps that can occur during manufacturing. If we feel that the merchandise has been damaged or is defective as a result of the manufacturing process, then a replacement shipment will be sent out immediately. Cargo Control Store will not ship the new item until receipt of defective goods.