At Cargo Control Store, we are committed to serving our customers with the fastest possible delivery. Most of our in-stock items ship within 1-3 business days upon receiving payment. Custom tie-down straps can take up to 10 – 15 business days to ship out. Business days are Monday through Friday. If you need an item by a certain date, please let us know by calling us at (888) 687-5151 so that we may do our best to accommodate (Not Guaranteed). If an item is out of stock or discontinued, we reserve the right to cancel your order and refund the purchase amount.
Oversized & Overweight Orders
In the event your order is oversized or overweight (exceeds 150 lbs), a freight company will be used to ship your order. To obtain an accurate shipping quote for an order that exceeds over 150 lbs, please call our customer service representative at (888) 687-5151 or email us at email@example.com.
We cannot ship to any P.O. (Post Office), A.P.O. (Army Post Office), or F.P.O. (Fleet Post Office) boxes. To avoid any delays, please make sure your ship-to address is NOT a P.O., A.P.O., or F.P.O. Box.
Shipping charges are based on the ship-to address and size/weight of products. Shipping fees cannot be refunded if the shipping address is incorrect or undeliverable, or buyer or buyer’s designated receiving agent refuses to or is unable to accept UPS, FedEx or freight or other shipment packages.
It is the customer’s responsibility to receive the delivery at business locations that may require a signature. We are not responsible for return shipments due to the customer’s lack of availability.
Items returned due to unavailability will not be eligible for a refund on the original shipping charges. Under situations like this, it is the responsibility of the customer to pay for reshipment of the order(s).
Packages that are refused will be charged a refusal fee, which is based on the carrier. The Original & Return Shipping Charges will be deducted from the total refund amount if the order has been refused.
Cargo Control Store reserves the right to change the shipping method from what the customer has selected, if our business operation calls for it. In this case, a comparable or faster shipping method will be selected.
Cargo Control Store reserves the right to change the shipping method from regular UPS to Freight Shipping for large, heavy or bulk orders.
At Cargo Control Store, we ship using UPS, UPS Freight and other Freight Carriers.
For orders weighing over 150 pounds, we offer comparatively more affordable freight shipping as an option. As you submit your order, you’ll be given options for shipping. Cargo Control Store is not responsible for the delivery date or the delivery time shipping companies give you. Once your order leaves our business center, we do not guarantee that it will arrive at the destination on time, since that is wholly dependent on the shipping company and its operation.
Many of our deliveries are shipped via UPS, which will only deliver to a street address. UPS cannot deliver to a P.O. Box address. Cargo Control Store cannot ship to P.O. (Post Office), A.P.O. (Army Post Office), or F.P.O. (Fleet Post Office) boxes. To make sure your order doesn’t get delayed, please make certain that your ship-to address is NOT a P.O., A.P.O., or F.P.O.
Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers. If your order is being delivered by Freight delivery, a large 28′ or 53′ truck will be used to ship and deliver it.
We may also deliver part of your order by truck due to the characteristic of the product. Freight deliveries are generally carried out from Monday through Friday between 8:00am-5:00pm, unless other arrangements are made between you and the carrier. Freight companies will not dispose of your packaging materials for you. Please keep in mind that the street access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street is smaller than the dimensions mentioned, other arrangements need to be made for delivery, such as picking up at the delivery terminal or using an alternate ship-to address for your delivery.
Please make note of the following:
- Your delivery address must be capable of accepting a freight truck.
- Someone will need to be present to sign for the delivery.
- All charges for any redelivery or refusal of the shipment are the customer’s responsibility and will be charged to the customer’s original method of payment.
In the unlikely event of damages or mistakes on your order, please note it on the freight bill and accept the delivery. Contact our customer service department and they will promptly take care of any issues.
Additional charges may incur for multi-truckload deliveries and/or special crate packaging. In that case, we will contact you via phone or email about the additional charges.
Some larger orders may require a lift gate truck if a loading dock is not accessible. The added cost is the responsibility of the customer.
Inspect Upon Delivery
It is crucial that you inspect the package at the time of delivery and before you sign the carrier’s delivery receipt. It is the customer’s responsibility to check that all items are correct and all pieces are accounted for before you sign. If a box is missing, you may accept the delivered pieces, make a note of the shortage on the delivery receipt, and contact Customer Service to locate the missing item(s). If your product is being shipped by LTL or freight, be sure to check the product for any damage or missing items. All discrepancies must be noted on the Bill of Lading and signed by the driver. If there is no notation on the Bill of Lading for damaged or missing items, Cargo Control Store will not issue credit or replace missing items.
After the order has been shipped, if the customer finds that he/she has given an incorrect shipping address (wrong house #, wrong zip, missing apartment #, etc) and needs to be corrected, there will an additional fee of $15.00 for each ground package and $25.00 for each air package. These fees are charged by UPS for incorrect addresses and will be charged on the credit card your order was placed. If you feel you have been charged this fee in error, please contact us so we may dispute the fee for you. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy. We appreciate your understanding.
Damaged, Lost or Defective Item(s)
You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse the delivery, you must note the damage on the delivery receipt. Please contact Customer Service to notify us of the refusal. If only part of an item is damaged, you may accept the order, record the damages on the carrier’s delivery receipt, and contact us. Cargo Control Store may be able to replace damaged pieces. If a damaged item arrives outside of our business hours, please contact us on the next business day. We will request that any replacement item(s) be sent to you promptly and free of charge.
Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a copy of the delivery receipt. Also, record the freight company’s name and trailer number so we may track the order back to our vendor or warehouse. If you discover damages after the delivery is complete, please contact Customer Service within 24 hours so that we may resolve the situation immediately.
Lost and Stolen Packages
1) Using your tracking information, please confirm if your package has completed delivery or if shipping activity is stagnant.
2) Ask your neighbors if they received any packages under your name.
3) If it has been more than 24 hours after the expected delivery date and you have not received your package, please contact us immediately at firstname.lastname@example.org for assistance.
In the case that UPS has completed delivery and is able to provide proof of delivery, we will not be able to provide any reimbursements or refunds but will try our best to assist you in the investigation.
We want you to be completely satisfied with every item you purchase from Cargo Control Store. We will work with you so that you have a good experience with us.
Conditions of a Refund/Exchange
If you are not satisfied with an item that you have purchased from us, we will issue you a refund as long as the conditions below are met:
- Orders that have not yet been shipped may qualify for a full refund. However, custom-made orders that we have already begun manufacturing may not qualify for a full refund.
- For returns, the ordered item must be unopened and in the original condition for a refund/exchange. “Original Condition” means that there are no scratches, blemishes, misuse, negligence or marks on the item. There must be no signs of wear on the product. We cannot accept a return of any item with any indication that it has been used.
- Customer must return the unused purchased item within 30 days of the purchase date.
- For custom-made orders that have already been shipped, all sales are final. No refunds, returns, or exchanges.
- Please note, there will be a 20% restocking fee applied to the item amount + sales tax (if applicable) on all approved returns. Shipping and handling fees are non-refundable.
- The return shipping cost (the cost to send the item back to us) is not refundable. It is the responsibility of the customer.
- If the customer refuses to accept the ordered item upon delivery, any return shipping fee accrued will be deducted from the total refund.
Cargo Control Store is not liable for indirect, incidental or consequential damages in connection with the use of the products, including any cost or expense of providing substitute equipment or service during periods of non-use.
We are not responsible for returns lost or damaged in shipment; we recommend that items be shipped back through UPS, FedEx or insured parcel post.
Cargo Control Store reserves the right to refuse return and refund for any item that doesn’t comply with the directions below:
Contact email@example.com or (888) 687-5151 prior to returning an Item(s). Please state the reason for initiating the refund.
You must fill out the Return Merchandise Authorization Form to get an R.M.A. number before returning merchandise.
Returned items must be accompanied by their original documentation (copy of invoice, receipt, etc.) and a copy of the email with an RMA Number.
Each returned item(s) will undergo inspection by our warehouse personnel and must be signed off by a manager before any refunds are authorized.
Please allow 3-5 business days from when we receive your returned item(s) to process your refund.
You will be notified by email once your return is processed.
Defective Item Refund
Please contact us immediately if you notice a manufacturer defect upon receiving the merchandise. When examining the defect, please do not confuse it with damage that occurred during the shipping process.
Our process of processing defective items is outlined below:
We will ask you to email a picture of the defective item and describe the nature of the defect.
All items sent back for defects will be examined and tested, so please describe how/when/where the defect occurs.
If we determine, after reviewing the pictures, that the merchandise is a manufacturer defect, we’ll ask you to package the item back in the original box.
We will replace the defective item with new merchandise and ship out a new item at no charge.
All defective merchandise must be reported to our customer service no later than 15 days after the order was received.
Return Policy for Oversized/Overweight Orders
Oversized items (over 150 lbs. shipped via freight) are returnable as long as the order meets our return requirements. Keep in mind that the cost of the return shipping is the responsibility of the customer.