For cancellations, please notify our customer service team via email or phone within 12 hours from purchase date/time. We’ll be happy to cancel your order only if your order has not yet been shipped, with a 6% cancellation fee taken off of the total refund. If the items have been shipped, you must follow our return procedure.

All custom orders and made-to-order merchandise can be canceled within 12 hours, only if we have not yet started the manufacturing process. Otherwise, your order cannot be cancelled.