Sometimes a ratchet strap is damaged on only one part of the strap. Ratchet straps are really just composed of fixed end and adjustable end. From all the abuse and toll a ratchet strap goes through, the webbing will gradually disintegrate or the hooks/end-fittings can be malformed. Regardless, if only one side of the ratchet strap is still good it might be smarter to just replace the damaged. Cargo Control Store has many options available for replacement straps.