F.A.Q | Cargo Control Store

Store Policies
Pricing Information
Product Information
Shipping Information
Return Shipping Instructions
Further Questions & Concerns

Store Policies

We want you to be completely satisfied with every item that you purchase from Cargo Control Store. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the receiving date for a refund of the purchase price, minus the shipping & handling fees (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total return.) and a 20% restocking fee. The item must be returned in the original condition to ensure credit. ("Original Condition" means that there are no scratches, blemishes, or marks on the item; there are no signs of wear on the product.) Packaged items must be unopened for a refund/exchange. We cannot accept a return of any item with any indication that it has been used. In addition, returned items must be accompanied by their original documentation. All items that are properly returned under this policy are eligible for the option of a refund or a store credit. If you choose a refund, it will be credited to the same form of payment used for the original purchase. Return Shipping Instructions must be followed (See Below). Cargo Control Store is not liable for indirect, incidental or consequential damages in connection with the use of the products, including any cost or expense of providing substitute equipment or service during periods of non-use. Please contact for more details.

Pricing Information:

We try our best to ensure the accuracy of our pricing. Pricing errors may still occur despite our efforts. In the case there is an error in the pricing, we will do our best to acknowledge and notify you immediately of the error. Though we try keep the best pricing possible, pricing of our products are subject to changes at any time without notice.

Product Information:

We are an authorized dealer/retailer of Kinedyne, Ancra, and Pacific Cargo Control products. By carrying these trusted brands, we take pride in ensuring our customers receive the best quality parts recognized in the industry. Although our website doesn't specify the brand, customers will receive products based on the closest distributor to ensure timely delivery.

Shipping Information:

Most of our items are shipped via UPS using UPS shipping rates. The cost of shipping also includes handling fees. In the case your order exceeds 150 lbs we will ship via truck. Please note that when your order exceeds 150 lbs no shipping charges will be calculated at checkout. Freight charges for truck deliveries vary and you will be notified by phone or email of the shipping charges after your order has been placed. Delivery times vary so you will be informed of approximate arrival date.
Sorry, we do not offer "WILL CALL" for any of our online customers.

Return Shipping Instructions:

Please send your return to the following address:
Attn: Returns
Tarps & Tie-Downs, Inc
9005 Miner St
Los Angeles, CA 90002

What you need to do:

Include a copy of the invoice.
Return Authorization Number must be clearly displayed on the return shipping box.
We are not responsible for returns lost or damaged in shipment; we recommend that items be shipped back UPS, Fed Ex or insured parcel post.
Shipping charges are non-refundable.
All items sent back for defects will be tested, please describe how/when/where defect occurs.